We refund all full priced items that are returned in their original condition, excluding jewelry and accessories.
Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
Items must be returned in their original condition including tags and labels attached to be eligible for either a refund or store credit.
Once we have received your returned package, all returned items will be inspected before a refund or store credit is issued.
Please allow 5-7 working days for a refund to be processed.
Refunds will be issued to your original payment method.
** Luxy Theory reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These returned items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
Please email firstname.lastname@example.org